SHIPPING
Estimated delivery times:
- Sweden: 2–4 days via PostNord or DHL — free shipping
- European Union: 5–7 business days via UPS or DHL Express — free shipping
- Rest of world: 5–10 business days via UPS or DHL Express — 25 EUR
If we cannot deliver within the agreed timeframe, we will notify you promptly. IAYS is not liable for loss or damage once an order has been handed over to an on-forwarding service at your request.
For orders outside the EU, local customs duties and taxes may apply. These are the customer's responsibility and are outside our control.
Unclaimed shipments
Packages must be collected within the timeframe stated on the delivery notice. Unclaimed orders incur a fee of 300 SEK / 30 EUR. You may still return the item for a refund, but return shipping costs are your responsibility.
RETURNS & RIGHT OF WITHDRAWAL
EU consumers have the right to withdraw from a purchase within 14 days of receiving their order, without giving a reason. You then have a further 14 days to return the item.
To be eligible for a return, items must be unused, unworn, in their original condition, with all hang tags attached and original packaging intact. Any impairments will be deducted from your refund. We reserve the right to refuse a refund if the product shows signs of wear or has been altered.
Return shipping costs are the customer's responsibility and will be deducted from the refund.
Refund
Once your return is received and approved, you'll get a confirmation by email. Refunds are issued to the original payment method within 7 business days.
Exchanges
We don't offer direct exchanges. Please return your item and place a new order at iamyoursister.com.
THE BRAND
IAYS is a Scandinavian fashion brand founded in Stockholm, with knitwear at its core.
We make clothes with a focus on material, fit and proportion, working with natural fibres and production partners we know and trust. The collection is deliberately focused, with pieces designed to return season after season rather than being replaced by something new.
I Am Your Sister is also the idea behind the brand. It comes from a belief in equality and the connection between women — something that has been part of IAYS from the beginning.
Beyond the collection, we give that idea space through portraits, conversations and collaborations with women whose work and perspectives interest us.
